VAT Registered We are VAT Registered and all prices include VAT at the standard 17.5% rate. Our VAT number is: 837 7964 67
Our Services Our delivery service: All items are sent on a 48 hour service provided by Parcelforce unless the extra £1.00 is paid for a next day delivery. Next day delivery is available to mainland uk only (excluding the Scotish Highlands) . Orders paid by 2pm will be dispatched the same day. (Excluding weekends whereby it will be dispatched on the Monday.)
Courier service: Our couriers always find a telephone number helpful just in case they can’t find you so this would always be appreciated.
If your address is hard to find please notify us in advance so we can print off a map and put it on the box to aid the driver. The box will require a signature. We will advise you if when to expect the delivery so please ensure that there is someone in to accept it. If you want the item left with a neighbour or in a safe place please contact us and tell us as the courier is unable to leave it without our permission.
Once your item has been sent we will provide you with the tracking details. We regret that due to the volume of parcels going out we are unable to keep an eye on every parcel. If your parcel has been delayed or if there is any problems please notify us ASAP..If we don’t know we can’t help.
Small Packets: All small parcels are sent by royal mail or standard parcelforce. Royal mail is normally sent on 2nd class and standard parcelforce takes three to four working days. If your parcel has not arrived please let us know as soon as possible so we can help find out what has happened. Proof of posting is obtained with every package.
Claims All claims for damaged or missing parcels must be made within five (5) working days of dispatch. This is because there is a time limit with the carriers that it has to made by.
POSTAGE, PACKAGING & DELIVERY
All prices include basic p&p. The included p&p is to mainland UK only (excluding the Scottish Highlands) We have tried to put the more regular countries in our pricing surcharge list to save you time. If you are not sure of the p&p/shipping charges please call or email us. Orders paid by 2pm will be dispatched the same day. (Excluding weekends whereby it will be dispatched on the Monday.) You will be sent an email with tracking information on the day of dispatch as long as you provide us with your email address. (except Royalmail purchases)
PLEASE NOTE:
All items sent by Parcelforce require a signature. If you require your item to be left without a signature then please put the info in the "Special Delivery Instructions" box. We, nor the courier will be held liable if the item gets lost, damaged or stolen if left without a signature.
SHIPPING SURCHARGES
When purchasing an order where you have to pay additional shipping charges, the maximum we can send in one box is 28 kilos. if your order weighs more than this then you will be requested to pay an additional same amount surcharge for every additional box.
VERY IMPORTANT = DISCOUNTS
Please be sure you go through the complete procedure when ordering and do not use your back key as it may not let you register/order again. Failing to do this may also give you a discount on your initial order which we will add on if this happens. If you obtain the discount and pay by paypal in error we will send a payment request through for the discounted amount + 50p admin charge
PICTURES
If you wish to enlarge any picture to see it clearly, when in basket mode please just click the picture before you buy.
If using paypal or google "speedy checkout" you will lose your discount. To obtain the offered discount on your repeat orders (or with the password) you must go through the standard checkout procedure.
We now take this form of payment at the checkout or by clicking the logo at any time.
Google Checkout is a fast, secure way to buy from stores across the web.
When it's time to buy, look for the button.
Use it once and stop creating new accounts every time you buy. Learn more
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